Privacy Policy Royal9999 – Protecting the Personal Data of Malaysian Players

1 Royal9999 Privacy Introduction & Commitment

Royal9999 is an online casino and Sports Betting platform operating under the domain royal9999-jit.com, providing online entertainment services to Malaysian players including slots, blackjack, Live Casino, EPL and Malaysia Super League football betting, badminton, lottery, e-sports, and a range of other products.

As a platform trusted by over 500,000 members across Malaysia, Royal9999 understands how critical privacy and data security are in today's digital landscape. We are committed to handling every piece of personal information you share with us with the highest level of confidentiality and security.

This Privacy Policy is drafted in accordance with sound data protection principles and complies with applicable international industry standards. We update this policy from time to time to reflect changes in our practices or legal requirements, and the date of the most recent update is always shown at the top of this document.

2 Types of Personal Data We Collect

Royal9999 only collects data that is strictly necessary to provide you with a safe, fair, and effective service. We do not collect excessive or irrelevant data. The following are the categories of data we may collect:

Identity Data:

• Full name as stated on your Malaysian identity card (MyKad).
• Date of birth for age eligibility verification (18 and above).
• Malaysian identity card number (MyKad) – only for KYC verification purposes where required.
• Photos or identity documents submitted during the KYC process.

Contact Data:

• An active Malaysian phone number (used for OTP verification and important communications).
• Email address (if provided during registration).

Financial & Transaction Data:

• Deposit records via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX.
• Withdrawal records and payment recipient account details.
• In-account transaction history Royal9999 you.

Platform Usage Data:

• Gaming activity records — game types played, bets placed, and game outcomes.
• Login records including the time, date, and device information used.
• IP address and general location data (state/city) for regional eligibility verification.
• Device information including browser type, operating system, and device ID.

3 How Your Personal Data Is Collected

Royal9999 collects your personal data through several different channels, depending on how you interact with our platform:

Directly from You:

• Account registration form – where you enter your name, phone number, and date of birth.
• The KYC (Know Your Customer) process when you submit identity verification documents.
• Deposit and withdrawal transactions you make via e-wallet or FPX.
• Your communications with our customer support team via live chat or email.
• Feedback forms or customer satisfaction surveys that you complete voluntarily.

Automatically Through Platform Technology:

• Cookies and similar tracking technologies that record your browsing activity on our website.
• Server logs that record your IP address, browser type, and time of visit.
• Analytics data collected through our internal platform performance monitoring tools.

From Authorised Third Parties:

• Third-party KYC service providers we engage for identity verification.
• Payment service providers (e-wallet and FPX providers) for transaction verification.
• Industry fraud prevention bodies for the purpose of detecting suspicious activity.

4 How Your Personal Data Is Used

Royal9999 uses the personal data we collect solely for legitimate and transparent purposes. The following are the primary reasons we need and use your data:

• Account Management – To register, verify, and manage your account Royal9999 you, including a secure login process and identity verification.
• Payment Processing – Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, and securely delivering withdrawal payouts to your account.
• Eligibility Verification – Verifying that you meet the minimum age requirement (18 and above) and other eligibility criteria before granting full access to the platform.
• Platform Security – Detecting and preventing fraud, bonus abuse, multiple account usage, and activities that breach our Terms & Conditions.
• Legal Compliance – Complying with compliance, audit, and reporting requirements mandated by relevant regulatory bodies and applicable laws.
• Customer Support – Resolving your enquiries, complaints, and requests more efficiently and effectively when we have the necessary context.
• Platform Improvements – Analysing usage patterns on an aggregated basis (without identifying individuals) to improve user experience, platform performance, and product offerings.
• Important Communications – To send technical notifications, security updates, policy changes, and other important information related to your account.
• Consent-Based Marketing – Sending promotional information, bonus offers, and the latest updates Royal9999 to you – only where you have given consent to receive marketing communications.

5 Data Storage & Retention Period

Royal9999 retains your personal data for as long as it is needed to fulfil the purposes stated in this Privacy Policy, or for as long as required by applicable laws and compliance obligations.

In general, our data retention periods are as follows:

• Active account data – Retained for as long as your account remains active on the platform Royal9999.
• Financial and transaction records – Retained for a minimum of 7 years from the transaction date in accordance with financial industry compliance requirements.
• Closed account data – Core identity data and financial records are retained for 3 to 7 years after account closure for audit, compliance, and the resolution of any potential claims.
• System log data – Platform access and activity logs are retained for 12 months for security and technical troubleshooting purposes.
• KYC Documents – Identity verification documents are retained for the period specified by the applicable compliance requirements.

Once the applicable retention period has expired, data will be securely deleted or anonymised in accordance with industry-standard procedures. You may request further information on specific data retention periods relating to your account by contacting us at support@royal9999-jit.com.

6 Sharing Data with Third Parties

Royal9999 does not sell, transfer, or disclose your personal data to third parties for commercial gain or marketing purposes without your explicit consent. However, there are limited situations in which we may need to share your data with certain parties:

Trusted Service Providers:

• Payment service providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and banks offering FPX services – solely for the purpose of processing your transactions.
• KYC service providers that assist us with the identity verification process.
• Cloud technology infrastructure service providers that store your data securely.

All third-party service providers we work with are contractually bound to handle your data to the same security and confidentiality standards as our own practices. They are not permitted to use your data for any purpose other than what is specified in their service agreement with Royal9999.

Legal Requirements:

• Royal9999 may be required by law or court order to disclose certain data to the relevant authorities. In such cases, we will disclose only the minimum information necessary and will notify you if permitted by law.

7 Cookies & Tracking Technologies

Royal9999 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us recognise you on subsequent visits and provide a more personalised experience.

Types of cookies we use:

• Essential Cookies – Required for core platform functions such as login authentication, session security, and language preferences. These cookies cannot be disabled as the platform will not function properly without them.
• Performance Cookies – Collecting aggregated information on how you use our website to help us improve platform performance and user experience.
• Functional Cookies – Saving your preferences such as display settings, preferred language, and login information you have asked us to remember.

You can manage or delete cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality and your overall experience on the platform. Royal9999. Essential cookies cannot be disabled and are required for the security of your session.

8 Your Rights Regarding Personal Data

As a member of Royal9999, you have certain rights regarding your personal data. Royal9999 is committed to respecting and facilitating the exercise of these rights:

• Right of Access – You have the right to obtain a copy of the personal data we hold about you. You may request this copy by contacting us via email.
• Right to Rectification – If your personal data is inaccurate or incomplete, you have the right to request that we correct it. You can update basic information such as your phone number directly through your account settings.
• Right to Erasure – Under certain circumstances, you have the right to request that we delete your personal data — known as the "right to be forgotten". Please note that this right is subject to legal obligations requiring us to retain certain data for a minimum period.
• Right to Restriction of Processing – You have the right to request that we restrict how we process your data in certain circumstances, such as when you dispute the accuracy of that data.
• Data Portability – You have the right to receive your personal data in a machine-readable format and to transfer it to another service provider of your choice.
• Right to Withdraw Consent – Where the processing of your data is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the validity of any processing carried out prior to the withdrawal.
• Right to Object – You have the right to object to the processing of your personal data for direct marketing purposes. You may opt out of receiving marketing communications at any time by following the "unsubscribe" instructions included in any of our marketing emails.

To exercise any of the above rights, please contact us at support@royal9999-jit.com, clearly stating the right you wish to exercise along with sufficient information to verify your identity. We will respond to your request within 30 business days.

9 Data Security Measures at Royal9999

Royal9999 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL Encryption – All data transmitted between your web browser and the Royal9999 is encrypted using bank-grade SSL/TLS protocols. You can verify this by looking for the padlock icon in your browser's address bar.
• Data-at-Rest Encryption – Sensitive data stored in our databases, including identity information and financial details, is encrypted using AES-256 standards.
• Internal Access Controls – Authorized personnel only Royal9999 who have been granted specific authorisation and have a legitimate operational need may access your personal data. All such access is continuously audited and monitored.
• Two-Factor Authentication – Internal systems Royal9999 uses two-factor authentication for all administrative access to prevent unauthorised entry even in the event of a compromised password.
• 24/7 Security Monitoring – Our automated monitoring system continuously watches for signs of suspicious access, intrusion attempts, or anomalies within our systems.
• Regular Security Audits – We conduct regular penetration testing and independent security audits to identify and address any vulnerabilities before they can be exploited.
• Incident Response Plan – Royal9999 has clear incident response procedures in place to handle any data breaches swiftly and effectively, including user notification procedures for affected individuals where required.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. You also play an important role in keeping your account safe – store your password securely, never share it with anyone, and log out after every session, especially on shared devices.

10 Child Data Protection

Platform Royal9999 is intended strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

Should we discover that we have unknowingly collected personal data from a minor, we will take immediate steps to:

• Closing the account in question immediately.
• Deleting all personal data associated with that individual.
• Returning any deposits made through the appropriate channels.

If you are a parent or guardian and discover that your underage child has registered an account at Royal9999, please contact us immediately at support@royal9999-jit.com and we will handle this matter with the highest priority.

11 Amendments to This Privacy Policy

Royal9999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or platform improvements that require data to be processed differently.

When we make significant changes to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying in-platform notifications or sending alerts via your registered phone number for significant changes.
• To give you sufficient time to review any changes before they take effect, except in cases of emergency or legal requirements that necessitate immediate changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of the platform Royal9999 after changes to this Privacy Policy take effect will be considered your acceptance of the updated version.

12 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how Royal9999 handling your personal data, please reach out to us through the following channels:

• Privacy Email – support@royal9999-jit.com (please include "Privacy Request" in the subject line). We will respond within 30 business days.
• Live Chat – Available 24/7 directly within the platform for general inquiries. For formal requests relating to privacy rights, please use the email channel.

For issues relating to platform terms of use, please refer to the Terms & Conditions. For information on responsible gaming and self-control tools, please visit the Responsible Gaming.